Terms of service

These terms are an agreement between Stack Mode ("Stack Mode," "we," "us") and the business that creates a StackOS workspace ("you"). By creating a workspace or using StackOS, you agree to them. If you use StackOS for a company, you confirm you can bind that company.

1. The service

StackOS is software for running a web studio: client records, proposals, projects, a client portal, invoicing, accounting, website monitoring, and related tools, offered as a hosted service at app.mystackos.com. We may improve, change, or remove features. When we remove something you pay for, we will tell you first.

2. Your account

You are responsible for your workspace, for the people you invite, and for keeping sign-in details secure. Staff accounts are invite only. Tell us right away if you think your account has been accessed without permission.

3. Your clients

You may invite your own clients to a client portal at no charge. You are responsible for your relationship with your clients, for the content you share with them, and for having the right to store their information in StackOS.

4. Free trial

New workspaces start with a 14-day free trial with every feature for up to five team members. A payment card is required to start the trial and is not charged during it. We email you on day 11 and day 13 of the trial with the amount and date of your first charge. Cancel in Settings before the trial ends and you will not be charged.

5. Subscriptions and billing

• Monthly plans: when the trial ends, your card is charged for the remaining days of that calendar month, prorated, and then on the 1st of every month.
• Yearly plans: when the trial ends, your card is charged for a full year, and the plan renews on that date each year.
• Start paid plan now: you can end the trial early from Settings. Monthly plans are then charged for the rest of the current month and bill on the 1st; yearly plans are charged for the full year that day.
• Team members: added team members are billed from the day they are added, prorated to the next billing date. Removals take effect at the next billing date.
• Usage: client websites above the number your plan includes, and AI credit packs, are billed as described on the pricing page.
• Prices are listed at mystackos.com/pricing. We give at least 60 days' notice before a price change, and a price never changes in the middle of a paid term.

6. Cancellation and refunds

You can cancel at any time from Settings. Your access continues until the end of the period you have paid for. We do not offer refunds, including for unused time on yearly plans, removed team members, or unused credit packs. The full policy is at mystackos.com/legal/cancellation-and-refunds.

7. Payments from your clients

When your clients pay you through StackOS, payments are processed by Stripe under Stripe's terms. StackOS never takes a fee or percentage of what your clients pay you.

8. Your data

You own the data you put into StackOS. We use it only to provide and improve the service, as described in our privacy policy and, where it applies, our data processing agreement. You can export your records to CSV. After a workspace is cancelled, it stays read-only for 30 days so you can export, and is then deleted.

9. Acceptable use

You agree to follow our acceptable use policy at mystackos.com/legal/acceptable-use. We may suspend a workspace that puts the service, other customers, or the public at risk.

10. AI features

Some features use AI to draft text or answer questions. Review AI output before you rely on it or send it to a client. AI use is measured in credits as described on the pricing page.

11. Third-party services

StackOS connects to services you choose, such as Stripe, your bank through a bank data provider, GitHub, Vercel, Cloudflare, and hosting providers. Your use of those services is governed by their terms.

12. Disclaimers

StackOS is provided as is. We work hard to keep it accurate and available, but we do not promise it will be uninterrupted or error free. StackOS is not a substitute for professional accounting, tax, or legal advice.

13. Limitation of liability

To the extent the law allows, our total liability for any claim relating to StackOS is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses.

14. Changes to these terms

We may update these terms. We will tell you about material changes by email or in the app at least 30 days before they take effect.

15. Governing law

These terms are governed by the laws of the State of Nevada, United States.

16. Contact

Questions about these terms: use the form at mystackos.com/contact.