Privacy policy

This policy explains how Stack Mode ("we") handles personal information on mystackos.com and in StackOS.

Two kinds of data

• Your workspace data. Information you and your team put into StackOS, including your clients' details. You control it. We process it on your behalf to provide the service.
• Information about you as our customer or visitor. For example your name and email when you contact us, apply for the beta, join the waitlist, or sign up, and how you use this site.

What we collect on this site

• Forms. When you contact us, apply for the beta, or join the waitlist, we collect what you enter. It is stored as a lead in our own StackOS workspace so we can reply.
• Analytics. This site uses StackOS's own website analytics, which do not use cookies. They record pages viewed, referring sites, approximate location from your IP address, browser type, and campaign tags, so we can see which pages help people.
• Server logs. Our hosting provider keeps standard request logs for security and reliability.

What we collect in StackOS

Account details for you and your team, the workspace data you add, billing details (card details are held by Stripe, not by us), and usage information such as feature use and AI credit use.

How we use information

To provide, secure, and support StackOS; to reply to you; to bill subscriptions; to send service emails such as trial reminders and receipts; and, if you opt in, to send product news. We do not sell personal information.

Who processes it

We use service providers to run StackOS, including hosting (Vercel), database hosting (Neon), file storage (Cloudflare), email delivery (Resend), payments (Stripe), bank data (Plaid, when you connect a bank), and AI providers for AI features (Anthropic, and ElevenLabs for spoken replies). They process data only to provide their service to us.

Security

Secrets such as website credentials, vault items, and bank details are encrypted at rest. See mystackos.com/security for what is in place today.

Retention

We keep workspace data while your workspace is active. After cancellation it is read-only for 30 days and then deleted, except where we must keep records such as invoices for legal reasons. Leads from this site's forms are kept until they are no longer needed.

Your choices and rights

You can ask to see, correct, export, or delete your personal information, and to opt out of marketing email at any time. Depending on where you live, including California, you may have further rights. Contact us to make a request; we will not discriminate against you for using them.

Children

StackOS is a business service and is not directed to children under 16.

Changes

We will post changes here and update the date above. Material changes will be emailed to customers.

Contact

Use the form at mystackos.com/contact and choose Support.